Phoenix 4 Feedback Results

Our service was given a rating of 6.72 which is down a fraction on past
performance. Despite this, 35.62% felt our service was improving whilst
55.0% said it was steady. It may be that those of you who were not quite
so enamoured with our service were kept waiting for games that had
either gone out of stock or had not yet come into stock, both of which
occurences are not entirely in our hands. After sales service was given
a 6.23 rating with 41.03% saying it was getting better and 52.56% saying
it was steady.

In both the above cases, our average rating is down on the ratings given
in Phoenix 3. Also in both the above ratings a large percentage said
that our service was improving. These two facts do not appear to make
sense at first glance. However, the answer may not be so difficult to
find. It is certain that very few people fill in their feedback cards
everytime therefore there is bound to be a degree of variation. To date
we have not taken steps to establish continuity of your feedback
returns. However, this has been put to rights with this issue and we
should soon be in a position to gauge any fluctuations of opinions from
those of you who return your cards on a regular basis.

These comments also apply to the answers given to questions 42-47
inclusive.

We continue to ask you what non-SPI games you would like us to stock.
These questions are asked before we get a chance to see for ourselves
what the game is like or before we can obtain details of trade terms.
When we have your answers and the above details we must decide whether
or not to stock. You gave "The Bay of Pigs" the thumbs down and "Seige
of Jerusalem", "Submarine" and "Airforce" the thumbs up. Of these three
we are stocking "Submarine" and "Airforce" but not "Jerusalem" at this
point due to cost.

On now to the questions on Phoenix. 89.09% would subscribe to Phoenix
based on Issues 1-4, 33 77% on merit and 53.65% on merit and support.
Compared with the last issue, this issue was better (59.65%), worse
(29.24%). Visual presentation was given 6.43, which is up on Issue 3,
78.33% say it is going in the right direction, which is down on Issue 3
and 55.56% say it would encourage newcomers, which is also down.

Those of you who voted us down, how about sending in some constructive
criticism to "Mail Call" so that we can take steps to follow the
direction you think we should be going in!

News from SPUK was given 6.59 which is a drop of .09 on Issue 3. Once
again, if you do not feel that you are obtaining the right kind of
information from this section let us know what you feel should be done
to improve it.

S&T 58 Feedback Results     UK    US

1. Outgoing Mail           7.23  6.81
2. For your Eyes Only      6.60  6.73
3. Conquistador (Game)     6.25  6.66
4. Conquistador (Article)  6.72  6.63
5. SSN/ASW                 6.11  6.61
6. Briefings               6.31  6.34
This issue overall         6.91  6.76