FEEDBACK RESULTS PHOENIX 8

SPUK service was rated at 6.7 during June-July 1977. This is a minor
drop on the previous two months, with 32% saying the service was
improving and 60% saying it was static. In this issue we asked what time
lag there was between your order being posted to us and your receipt of
said order. In theory it should take 7 days for you to get the goods -
two days for your order to get to us, two days for us to clear the order
(assuming goods are in stock), two days for the goods to get back to
you, plus a day thrown in for good measure. The results were as follows:
17% got the goods within 1 week,45% within 2 weeks and 29% within 3
weeks. Since "within two weeks" cou'd be anything from 8 days to 14
days, the information is not quite as helpful as I would first have
hoped. This question has been reworded in this issue's feedback.

Customer service was rated at 6.56, virtually identical to the previous
two month period, with 23% saying this service had improved and 71%
saying it had stabilised. Again we asked how long it took for Customer
Service to answer your queries/complaints. 33% got a reply within 1
week,36% within 2 weeks and 21% within 3 weeks. Again I will rephrase
this question in the next feedback before drawing any conclusions.

Ratings in U.K. printed SPI games were as follows:-

                Better  Level   Worse
                than    with    than
                SPI     SPI     SPI
Mech War			
Frontsheet      17%     75%      8%
Map             11%     61%     28%
Rules            7%     67%     16%
Overall Rating                       6.89

Dreadnought
Frontsheet      13%     81%      5%
Map             18%     74%      8%
Rules           26%     56%     18%
Overall Rating                       6.42

Sniper
Frontsheet       9%     80%     11%
Map              3%     80%     17%
Rules           17%     69%     14%
Overall Rating                       7.06

Sorcerer
Frontsheet      12%    70%      18%
Map             21%    49%      30%
Rules           14%    67%      19%
Overall Rating                       6.21

To the question, would the quality attained thus far encourage you to
purchase further U.K. prints, 92% of you said Yes, which is a very
encouraging answer indeed. A number of feedback cards carried specific
comments on various game components. These have been noted for future
reference.

On now to questions on the Phoenix. 84% of you said you would subscribe
to Phoenix, 27% on merit and 47% on merit plus support of a U.K.
magazine.45% of you felt that Issue 8 was an improvement on Issue 7,
while 35% said it was on a par.

We have been asking for ratings on articles in Phoenix but have not
published these as most of the articles appearing are sent in by
volunteers. To the question - Do you want to see the results of these
ratings?, 63% said Yes and 27% said No. Since the 27% may well be
contributors or would be contributors who might be discouraged from
sending articles should we publish the feedback results, we will hold
off doing so at present.

The ratings I can give you without fear of recrim-
ination are as follows:

News from SPUK          6.26
Feedback Results	5.49
Overall Presentation	6.55

S&T Feedback Results

Rate S. Africa (Simulation)	5.97
Rate S. Africa (Article)	6.31
Rate Fulda Gap                  6.69
Rate Outgoing Mail              6.46
Rate Briefings                  6.07
Rate F.Y.E.O.                   6.58
Rate Issue Overall              6.50
Was this issue better than the last?
         Yes	37%
         No	52%
Would this motivate you to subscribe?
         Yes    73%
         No	23%