Feedback results Phoenix 5 SPUK service during the period Dec 1976, Jan 1977 was rated at 6.59 with 57.5% saying the service was steady and 21.25% that we were improving. Whilst this rating is down a fraction on the previous period, the apparent deterioration may well be accounted for by the increased volume of work that we, the Post Office and the various carriers experience at that time of year. Also the late despatch of S&T59, whilst out of our control, may have tended to drag our rating down. Whether or not these speculations (excuses if you like) are valid, steps have been taken internally to cut down on the turnround time for all orders. The benefits of these steps would not be felt until the middle of March. I do not expect to see an indication of improvement until the Feedbacks for this issue are collated. Customer service was rated 6.7, an increase of .5 on Phoenix 4 and an encouraging sign that this unlauded side of the business is improving. Ray Smith (our unsung hero who handles customer service) will no doubt be doing all in his power to improve this rating. One by product of the feedback is the healthy rivalry between various members of staff who are making a bid to outdo their workmates in the ratings and this can only be to the good servicewise. All five non SPI games got a big raspberry and we will be steering well clear of them. With every batch of feedbacks returned one cannot help but get the impression that investing capital in stocking non SPI games is a bad move and that the money would be better spent in printing SPI games over here. A fact that is substantiated in your answers to questions 11-19 inclusive: Rate the physical quality of the following Out reach components- lower level higher than with than SPI SPI SPI Map - 38.46% 61.54% Counters 42.31% 50% 7.69% Rules 11.54% 69.23% 19.23% Frontsheet - 57.69% 42.31% Charts 3.85% 84.62% 11.53% The overall physical quality got a rating of 7.12, 92.86% said it was value for money and 96.3% said yes we should continue to print in the UK. 95.45% said that their copy of 'Outreach' would not discourage them from buying future UK printed games, perhaps a more positive question would have been 'Would your copy of 'Outreach' encourage you to buy UK printed games in the future?' We'll try that approach in this feedback. Predictably the counters got the lowest rating but they stood reasonably well to your examination. A small quantity of rules books were badly cut and bound and these probably account for those of you who voted them down on SPI standards. This fault was pointed out to our printer who has assured us that steps will be taken to improve on his first effort. The bad cutting was put down to staff problems. Frontsheets came out very well and the maps got very high praise indeed, this combined with your answers 17-19 are very encouraging indeed and make all the heartache that went into the production of Outreach well worth while. On now to the questions about Phoenix, 91.28% would subscribe going on the first 5 issues, 29.75% on merit alone and 64.55% on merit plus the desire to support a UK magazine. So more of you agree that Phoenix is worth having but fewer of you feel that merit is the prime motive for you wanting it. Phoenix 5 was given an overall rating of 6.28, 54.42% believe it was better than issue 4. 62.5% feel it would encourage newcomers and 88.08% consider that Phoenix is going in the right direction. Obviously there is room for improvement, however we, that is SPUK, can only work to improve the physical quality and graphics in Phoenix. The quality of content comes back to you, the contributors. Having said that, I do not consider the ratings that Phoenix gets to be bad, when compared with the ratings to be found inside Strategy & Tactics magazine. S&T 59 UK Feedback Results Rate 'Plot to Assassinate Hitler'(simulation) 6.49 Rate 'Plot to Assassinate Hitler'(article) 6.37 Rate Russo Japanese War 6.37 Rate Outgoing Mail 6.38 Rate Brief ings 6.29 Rate For Your Eyes Only 6.75 Rate this issue overall 6.71 Was this issue better than the last one Yes 47.97% No 38.51 %